Privacy policy

Who we are

igo2fix provides CCTV installation, IT and network support, and website design and hosting for homes and businesses, based in Liverpool. We are responsible for the personal information described here. You can contact us about it at any time by emailing admin@igo2fix.co.uk.

What we collect

We only collect what we need to help you:

• When you send a form or use the chat on this website: your name, phone number, email address, and anything else you choose to tell us, such as your business name, town, website address, the service or package you are interested in and your message.
• When you call, WhatsApp or email us: your contact details and the content of your messages.
• When you become a customer: your name, contact and billing details, the work we do for you, your quotes, invoices, payments and any renewal dates.
• Spam protection: when a form is sent, we keep a scrambled (hashed) version of your IP address for up to 30 days to stop spam. It cannot be turned back into your address.

How we use it

• To reply to your enquiry and give you a quote.
• To carry out the work you ask for and look after your systems or website.
• To send invoices, receipts and renewal reminders.
• To keep our business and tax records.

We use your information because you have asked us to do something for you (to take steps before or under a contract), because we have a legitimate interest in running and protecting our business, and where the law requires us to keep records. We never sell your information or use it for third-party marketing.

Who can see it

Only igo2fix. We use a small number of trusted services to run our business, and your information passes through them only so they can provide that service: our web hosting provider, which stores the website and our business records, and our email provider. If you choose to contact us on WhatsApp, your messages are also handled by WhatsApp under its own privacy policy.

How long we keep it

We keep enquiries for as long as we need them to deal with your request. If you become a customer, we keep your customer, quote and invoice records for as long as UK tax law requires, which is usually six years, and then delete them.

Cookies

This website does not use advertising or tracking cookies, and we do not use analytics tools to follow you around the web. Our staff-only business tool stores its own login on the device that uses it; this does not affect visitors to the website.

Your rights

Under UK data protection law you can ask us for a copy of the information we hold about you, ask us to correct it or delete it, or object to how we use it. Email admin@igo2fix.co.uk and we will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We will update this page if the way we use personal information changes. This policy was last updated in November 2026.