| Problem | Usually fixed |
|---|---|
| Slow computer, pop-ups, viruses | Remotely |
| Email, Microsoft or Google account issues | Remotely |
| Software installs & updates | Remotely |
| Printer won't connect | Remotely or On-site |
| Wi-Fi dead zones & drop-outs | On-site |
| Won't turn on, broken screen, hardware faults | On-site or Workshop |
| Data recovery from failed drives | Workshop |
IT support · Liverpool & Merseyside
IT support in Liverpool
Friendly local IT support for homes, freelancers and small businesses. We fix slow computers, viruses, email problems and Wi-Fi, remotely or at your door. You speak to a real engineer, and if we can't fix it, you don't pay.
No fix, no fee
Remote from £25
Same-day call-outs
Rated 4.9★
Pricing
Simple, honest IT support prices
No call-out surprises and no minimum contract. You'll know what it costs before we start.
Remote support
£25per half-hour
From £25 per half-hour. We connect to your computer securely over the internet, with your permission, and fix it while you watch. Most software problems are sorted within the hour.
Same-day before noon
On-site call-out
£35per hour
From £35 per hour. An engineer comes to your home or office. Most call-outs are attended within 24 hours, and same-day if you call before noon.
Projects & contracts
Quoteup front
Quoted upfront. New office setups, migrations and ongoing business support are priced before we start, so there's nothing hidden.
What we fix
Computer problems we sort every week
If it plugs in and it's playing up, we can probably help. These are the most common calls we get:
Slow PC or laptop
Takes ages to start, freezes, or the fan never stops. We clean it up, remove the junk and upgrade to an SSD where it's worth it.
Viruses & pop-ups
Virus and malware removal, fake "your PC is infected" pop-ups, hijacked browsers and scam calls. We clean it and lock it down.
Lost files & data recovery
Deleted photos, a dead hard drive or a laptop that won't boot. We recover what we can and set up backups so it doesn't happen again.
Email & cloud
Email not sending, a new phone that won't sync, or moving a business onto proper cloud email and shared files.
Printers & scanners
Printer offline, won't connect to Wi-Fi, or scanning doesn't work. We get it working from every device.
Wi-Fi & internet
Dead zones, dropping connections and slow speeds. We fix the setup, or put in mesh Wi-Fi or cabling. See our network services.
New computer setup
We set up your new PC or laptop and move your files, email, passwords and programs across from the old one.
Hardware repair
Broken hinges, cracked screens, dead batteries, failed drives and faulty chargers. We tell you honestly if it's worth fixing.
Security & backups
Antivirus, password managers, two-factor sign-in and automatic backups, so one mistake doesn't cost you everything.
Who we help
IT support for homes and small businesses
Home & personal IT support
We explain things in plain English and never make you feel silly for asking. We're a good fit if you're working from home, helping a parent with their tablet, or you just want your laptop to stop being so slow.
- PC & laptop repair
- Windows & Mac support
- Virus & scam clean-ups
- Photo & file recovery
- Phone, tablet & smart TV setup
- Home Wi-Fi that reaches every room
Small business IT support
Most small businesses can't justify a full-time IT person, but they still need someone to call when things break. We look after single-shop retailers through to multi-office businesses as your outsourced IT team.
- Ongoing support contracts
- 24/7 emergency response on contract
- New starter & leaver setups
- Business email & shared files
- Backups, antivirus & security
- Office networks, Wi-Fi & CCTV
Remote or on-site?
The fastest way to get you working again
Not sure which you need? Call us and we'll tell you. If it can be fixed remotely, we'll do that because it's quicker and cheaper for you.
Devices we support
Windows, Mac, iPhone, Android and more
Windows
Mac & iPhone
Android
Linux
Wi-Fi & routers
How it works
Sorted in three simple steps
- 01
Tell us the problem
Call, WhatsApp or send a message. We'll ask a few questions and tell you straight away if it's a quick remote fix.
- 02
We fix it
We fix it remotely, often within the hour, or send an engineer out, usually within 24 hours. We tell you the cost before we start.
- 03
Back to work
We check everything works and give you tips to stop it happening again. If we couldn't fix it, you don't pay.
Coverage
Computer repair & IT support across Merseyside
We're based in Liverpool and do on-site IT support across the city, including the city centre, Wavertree, Allerton, Walton, Anfield, Everton, Toxteth, Garston, Speke, Childwall, Woolton and West Derby. We also cover the surrounding towns below. Remote support works anywhere in the UK.
FAQ
IT support questions
How much does IT support cost in Liverpool?
Remote support starts from £25 per half-hour and on-site call-outs start from £35 per hour. Bigger jobs such as new office setups are quoted upfront, and there is no minimum contract.
How quickly can you come out?
Most call-outs are attended within 24 hours, and same-day is usually possible if you call before noon. Many problems can be fixed remotely within the hour.
What happens if you can't fix it?
No fix, no fee. If we can't solve your problem, you don't pay.
Is remote support safe?
Yes. You start the session yourself, you can watch everything we do on screen, and you can end it at any time. We never connect without your permission.
Do you fix Macs as well as Windows PCs?
Yes. We support Windows PCs and laptops, Apple Macs, and help with iPhone and Android devices, printers, routers and Wi-Fi.
Do you offer IT support contracts for businesses?
Yes. We look after businesses from single-shop retailers to multi-office firms, with ongoing support contracts and 24/7 emergency response for contract customers.
Can you recover files from a broken laptop or hard drive?
In many cases, yes. Stop using the device and get in touch, because continuing to use a failing drive makes recovery harder. We will also set up automatic backups so it doesn't happen again.
What areas do you cover?
We are based in Liverpool and cover Merseyside, including the Wirral, St Helens, Knowsley, Sefton and Halton, plus Warrington, Chester and the wider Northwest. Remote support is available anywhere in the UK.
Need cameras too? See our CCTV installation in Liverpool. You can also read our customer reviews.
Stuck right now?
Get IT help in Liverpool today
Call or message us with the problem. We usually reply within the hour, and many fixes can start straight away.
- No fix, no fee
- No minimum contract
- Fully insured
- DBS-checked